FAQ

Lead time

Each piece of jewellery is hand made and constructed on receipt of payment. Please allow 2 weeks for the creation and postage of your item often orders are despatched tho but if you need it much quicker though please let us know and we will try our best to meet it. 

How to order

If there is a particular combination that you would like that is not shown on the website please get in touch and we will be happy to create it for you.
Please contact us on info@stananfrankie.co.uk or on Instagram or Facebook. We are more than happy to answer any questions or help give advice.

 

Gift wrap

All items are presented in luxury Stan&Frankie gift box.

Returns/Refunds/Cancellations

Once your order is placed you have a 24 hour period in which to cancel if necessary. After this period if personalisation of your jewellery has already begun you will not be able to cancel your order.
Due to the bespoke personalisation of Stan & Frankie jewellery it is non returnable, however if you are unhappy for any reason we will do our best to accommodate. 
If a mistake has been made on our part (e.g. incorrect spelling) we will of course correct the error or refund if required.

Postage

All UK items will be sent royal mail first class signed for and normally arrive within 5 days.

Please note that Stan & Frankie has no control over any customs or import duties that could be levied when the package reached your destination country and for which you might be liable.

Availability

Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.

Cleaning and care

Polish all Stan & Frankie jewellery with a clean jewellery microfibre polishing cloth avoiding any gold plated areas.
Do not spray perfume or other solvents on to jewellery.
Always store your jewellery carefully after wearing.
Do not wear in the shower, in bed or whilst swimming.