FAQ

Lead time

Each piece of jewellery is hand made and constructed on receipt of payment. Please allow 2 weeks for the creation and postage of your item often orders are despatched tho but if you need it much quicker though please let us know and we will try our best to meet it. 

How to order

If there is a particular combination that you would like that is not shown on the website please get in touch and we will be happy to create it for you.
Please contact us on info@stananfrankie.co.uk or on Instagram or Facebook. We are more than happy to answer any questions or help give advice.

 

Gift wrap

All items are presented in luxury Stan&Frankie gift box.

Returns/Refunds/Cancellations

Once your order is placed you have a 24 hour period in which to cancel if necessary. After this period if personalisation of your jewellery has already begun you will not be able to cancel your order.
Due to the bespoke personalisation of Stan & Frankie jewellery it is non returnable, however if you are unhappy for any reason we will do our best to accommodate. 
If a mistake has been made on our part (e.g. incorrect spelling) we will of course correct the error or refund if required.

Postage

All UK items will be sent royal mail first class signed for and normally arrive within 5 days.

Please note that Stan & Frankie has no control over any customs or import duties that could be levied when the package reached your destination country and for which you might be liable.

Availability

Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.

Cleaning and care

Polish all Stan & Frankie jewellery with a clean jewellery microfibre polishing cloth avoiding any gold plated or oxidised areas.

Do not expose your jewellery to chlorine, salt water, perfume or other solvents as this will cause your piece to tarnish, and cause surface finishes to deteriorate prematurely.

Always store your jewellery carefully after wearing, we recommend storing in an air tight zip lock bag to keep your piece in top condition, do not store in damp humid conditions such as bathrooms.

Please note that gold plate and our oxidised finish are surface only finishes, and will inevitably fade over time with wear.

A replating service for the gold vermeil is available too contact info@stanandfrankie.com

Do not wear in the shower, in bed or whilst swimming.

Please note all stretch bracelets need rethreading once the elastic becomes slack to avoid breakage please contact us info@stanandfrankie.com for more information.

Understanding Gold Vermeil 

Gold vermeil is a type of jewellery made from sterling silver coated with a layer of gold.

Now that we have a grasp on gold vermeil, let’s explore why it may turn black or green. The primary reason is the tarnishing of the underlying sterling silver. When the silver comes into contact with moisture, air, or chemicals, it reacts with sulphur-containing substances to form a dark layer called silver sulphide. This tarnish can show through the gold layer, causing the blackened appearance.

Factors Contributing to Blackening

Several factors can speed up the tarnishing process:

• Exposure to chemicals: Household cleaning products, cosmetics, and even natural body oils can cause gold vermeil to darken.
• Humidity and moisture: Damp environments can accelerate tarnishing, so it’s essential to store your jewellery in a dry place.
• Abrasion: Frequent rubbing of the gold layer can wear it down, exposing the silver beneath to tarnishing agents.

Caring for Your Gold Vermeil Jewellery

Preserving the beauty of your gold vermeil jewellery is crucial to ensure it stays stunning for years to come. To help you in this endeavour, here are some detailed care tips to follow:

Shield Your Jewellery from Chemical Exposure

Gold vermeil can be susceptible to damage from various chemicals found in everyday products. To minimise the risk, consider the following precautions:

1. Remove your jewellery before cleaning:Household cleaning products often contain harsh chemicals that can tarnish or erode the gold layer. Make sure to take off your gold vermeil pieces before using any cleaning solutions.
2. Keep away from chlorinated water: Swimming pools and hot tubs contain chlorine, which can discolour gold vermeil. Remove your jewellery before taking a dip.
3. Be mindful of cosmetics: Lotions, perfumes, and other beauty products can contain ingredients that react with gold vermeil. Apply your cosmetics first, then put on your jewellery once they have been fully absorbed into your skin.

Storing Gold Vermeil in a Dry Environment

Proper storage plays a vital role in maintaining the lustre of your gold vermeil jewellery. To keep your pieces in optimal condition, follow these storage guidelines:

1. Use an anti-tarnish pouch or airtight container:These storage solutions can protect your gold vermeil from moisture and airborne pollutants that contribute to tarnishing.
2. Add silica gel packets: Including desiccant packets in your jewellery storage can help absorb excess moisture and maintain a dry environment.
3. Keep pieces separate: Store your gold vermeil items individually to prevent scratches or abrasions from other jewellery pieces.

Cleaning Gold Vermeil with Care

Regular, gentle cleaning can keep your gold vermeil jewellery looking its best. Here’s how to clean your pieces without causing damage:

1. Use a soft, lint-free cloth: Gently wipe your gold vermeil with a microfiber or other non-abrasive cloth to remove dirt, oils, and fingerprints.
2. Avoid abrasive cleaners or polishing cloths:Harsh cleaning agents and abrasive cloths can strip away the gold layer, exposing the underlying silver to tarnishing agents.
3. Be cautious with water: While it may be tempting to wash your gold vermeil with water, doing so can introduce moisture and lead to tarnishing. If you must use water, dampen the cloth slightly and dry the jewellery thoroughly afterwards.

By following these care tips, you can ensure that your gold vermeil jewellery remains radiant and eye-catching for years to come.

FAQ

Q: How long does gold vermeil last?

A: With proper care, gold vermeil can last for years. The lifespan depends on factors such as the thickness of the gold layer, frequency of wear, and adherence to care guidelines.

Q: Can gold vermeil be restored if it turns black?

A: Yes, in many cases, a professional jeweller can restore the appearance of blackened gold vermeil by cleaning the tarnish or reapplying the gold layer.

Q: Is Gold Vermeil Hypoallergenic 

A: Gold vermeil is generally considered hypoallergenic because it is made from sterling silver and gold, which are both low-reactivity metals. However, some individuals may still experience reactions, especially if they have a sensitivity to metals.

Gold vermeil turning black can be an unexpected and disappointing experience. However, by understanding the reasons behind the discolouration and care tips outlined in this article, you can keep your gold vermeil jewellery looking stunning and maintain its radiant shine

Return Policy

We are more than happy to accept returns on many items purchased from us within a 21 day period after delivery, non-personalised items can be returned for a full refund of the purchase price.

Engraving and personalised items are not eligible for return unless we have made an error with personalisation. 

In the interest of hygiene and for your protection, earrings are excluded from our Exchange Policy

Please ensure all returned items are in their original packaging and returned as received.

*Please note earrings are non returnable.

Faulty Items and Repairs

Every Stan & Frankie treasure is covered by a one-year warranty. We will replace or repair any piece of jewellery that has broken due to manufacturing defects subject to normal conditions of wear and tear, excluding accidental damage or misuse.

Please notify us with proof of purchase within 12 months of receipt of the goods and we will provide you with a repair service free of charge

After 1 year, depending on whether the item is still in stock and the nature of the damage, we will do our very best to fix the item, however there will be a charge for this service. Please email info@stanandfrankie.com to make arrangements for this service.